Returns & Refund Policy
Last updated: July 2, 2026
We want you to love what you wear. If something isn't right, here's how returns work.
Return window
You have 14 days from the delivery date to request a return. Items must be unworn, unwashed, with original tags attached, and free of makeup, deodorant, perfume, or pet hair.
Items that cannot be returned
- Final sale items marked as such on the product page
- Underwear and swim briefs, for hygiene reasons
- Items that have been worn, washed, or altered
- Gift cards
How to request a return
Email hello@iamyoyo.shop with your order number and the item(s) you want to return. We'll reply within 2 business days with return instructions and a shipping label if applicable.
Return shipping
Returns due to our error(wrong item, defective, damaged in transit) — return shipping is on us. We'll send a prepaid label.
Returns for change of mind, wrong size, or fit— you cover return shipping (typically $6–$10 via USPS). We recommend a carrier with tracking; we can't refund an item we don't receive.
Refunds
Once we receive and inspect your return we'll email you. Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a few extra days to display the credit.
Original shipping costs are refunded only for returns due to our error. Otherwise the original $8 shipping fee is non-refundable.
Exchanges
The fastest way to exchange for a different size or color is to return the original item for a refund and place a new order — this way you don't risk the new size selling out. If you'd rather do a direct swap, mention it in your return email and we'll help if stock allows.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with photos. We'll replace it or refund you in full, including shipping.
Late or missing refunds
If more than 10 business days have passed since we approved your refund and it hasn't shown up, first check with your bank or card issuer, then contact us at hello@iamyoyo.shop.